M
ModanisaFashion eCommerce · Turkey
“Nisa”, a customer-service chatbot in five languages for orders, returns and deliveries, plus a shopping bot.
70%of customer enquiries resolved without live support
36%saving in call-centre operating costs
Custom WhatsApp chatbots
Custom WhatsApp chatbots that answer, sell and serve 24×7
We design and build WhatsApp chatbots around your business: order status, bookings, documents, payments, lead qualification and support, answered from your own ERP, CRM or portal data, with a smooth hand-off to your team. Built on the official WhatsApp Business Platform.
Featured as a case study in the book Let's Put AI To WorkSound familiar?
- Your team answers the same questions all day
- New leads wait hours for a reply
- Chats live on staff phones, not company records
Official WhatsApp Business PlatformConnected to your ERP, CRM or portalMultilingual AI answersAdmin panel and reports
A
Acme Dealer Desk
Verified business · online
Verified business · online
Hi! Send your dealer code or order number to check status.10:02
ORD-4821310:02
Order ORD-48213
Status: Dispatched 🚚
Invoice: INV-9921 · ₹1,84,200
Expected: Fri 7 Nov
Reply 1 for invoice PDF, 2 for scheme points10:02
Status: Dispatched 🚚
Invoice: INV-9921 · ₹1,84,200
Expected: Fri 7 Nov
Reply 1 for invoice PDF, 2 for scheme points10:02
210:03
You have 4,850 scheme points. 150 more to reach Gold tier 🎉10:03
ISO 9001:2015Certified delivery
CMMI Level 3Defined engineering process
Microsoft · Zoho · SalesforceRegistered partner
500+ projectsDelivered in India, the UK and the UAE
The challenge
Your team answers the same questions all day
Customers already message you on WhatsApp. Without a system behind it, every message becomes manual work, and slow replies quietly lose sales.
90%
of customers rate an immediate reply as important; 60% say immediate means 10 minutes or less
Source: HubSpot Research1 billion+
people connect with business accounts on Meta's messaging apps every week
Source: Meta, 2024 (via Adweek)The challengeWhat it costs youHow Involve solves itWhat changes
Order status, price and document questions answered by handWhat it costs youHours of skilled staff time on copy-paste replies every dayHow Involve solves itWhatsApp flows answer from your ERP or CRM data, 24×7What changesRoutine questions closed without staff
New enquiries wait for someone to be freeWhat it costs youLeads go cold or buy from whoever replies firstHow Involve solves itInstant reply, qualifying questions and hand-off to sales with full historyWhat changesEvery lead answered in seconds
Staff use personal numbers and phonesWhat it costs youNo visibility, and customer history leaves when staff leaveHow Involve solves itShared team inbox on the official WhatsApp Business Platform, with roles and audit trailWhat changesEvery chat owned by the company
Payments and documents chased by callsWhat it costs youSlower collections and incomplete filesHow Involve solves itPayment links, reminders and document upload inside the chatWhat changesFaster payments, complete records
Illustrative return on investment
A distributor receiving 300 WhatsApp enquiries a day
Assumptions
- 3 minutes of staff time per enquiry today
- 70% are routine (status, price, documents)
- 26 working days a month
273 hrsStaff hours freed each month
1.6 peopleEquivalent capacity
Hours → secondsFirst reply time
Simple arithmetic from the assumptions shown, not a guarantee. The free audit works it out with your own numbers.Get my numbers in a free audit
Recognised in print
Our WhatsApp work is a case study in Let's Put AI To Work
UK author Jim A. James's book on putting AI to work in business records the WhatsApp platform we built for Annasaheb Patil Arthik Magas Vikas Mahamandal, a Government of Maharashtra corporation, as a real-world example of AI and automation serving citizens at scale.
- Independent author, published book
- Government WhatsApp platform with AI chatbot and payments
- Available on Amazon
Benefits
Fewer calls, faster answers, happier customers
What changes once your service desk is live on WhatsApp.
Fewer calls to your office
Status, documents and payments handled in chat.
Answers 24×7
Customers get replies at night and on holidays.
Complete documents
Missing files are flagged before staff see them.
Payments on time
Automatic links and reminders.
Every chat on record
Reports on what customers ask and how fast you answer.
In their language
English, Hindi, Marathi and more.
Proven by well-known brands
Who uses custom WhatsApp chatbots, and what they get
Published results from brands that moved customer service and sales to WhatsApp chatbots. Figures are as reported by each business or publication.
Source: Meta success story
TS
The State PlateFood D2C · India
WhatsApp as the main support channel: a chatbot for common questions, order confirmations, tracking and cart reminders.
85%of queries resolved by the chatbot
90%faster responses, from hours to minutes
BM
Betterware MexicoDirect sales · Mexico
“Betty Bot” lets distributors request catalogues, check balances and see sales at any hour.
93%of distributor enquiries handled on WhatsApp
6×ROI compared with the traditional call centre
MS
Merco SupermercadoGrocery retail · Mexico
A chatbot for product availability, prices and receipt issues, plus weekly offers to opted-in shoppers.
67%of customer-care enquiries resolved without an agent
40%improvement in employee productivity
MC
MyGov Corona HelpdeskGovernment of India
A WhatsApp chatbot giving verified COVID-19 and later vaccination information, by typing “Hi”.
30M+users in India
4.5 crore+conversations handled
J
JioMartGrocery · India
End-to-end grocery shopping inside WhatsApp: browse the catalogue, build a basket and pay by UPI without leaving the chat.
End to endbrowse, order and pay in one chat
UPIpayments inside WhatsApp
U
UberMobility · India
Ride booking through WhatsApp, launched in India with Meta, so riders can book without the app.
No appneeded to book a ride
2021launched in India
KR
KLM Royal Dutch AirlinesAirline · Netherlands
Booking confirmations, check-in notices, boarding passes and flight status sent on WhatsApp.
Firstairline with a verified WhatsApp business account
24×7flight updates in chat
What these results add up to
Most questions answered without staff
Brands above report 67–93% of enquiries handled by the chatbot.
Replies in seconds, not hours
Customers get answers at any hour, including weekends and festivals.
Lower support cost
Fewer calls and tickets for the same number of customers.
More sales from the same traffic
Catalogues, carts and payments inside the chat, plus cart reminders.
Happier teams
Staff handle the complex cases instead of repeating answers.
Data on what customers ask
Every question logged, so you can fix the real causes.
Our own WhatsApp chatbot work: PromptEngage · Annasaheb Patil Mahamandal · Sattvam Ayurveda · Roam Communications. Brand names belong to their owners; these brands are not Involve clients.
What's included
Modules you can choose
Pick the modules your process needs. Each one is tested and reused across projects, so you go live faster.
Status lookup
Customers type an order, application, claim or ticket number and get the live status from your system.
- Order, application or claim status
- Linked to your ERP, CRM or portal via API
Document collection
Collect IDs, forms, photos and invoices on WhatsApp, checked against your rules before they reach your team.
- Checklist per service
- Automatic reminders for missing documents
Payments & reminders
Send payment links, EMI or fee reminders and receipts automatically.
- Razorpay, Stripe and more
- Due-date reminders
Notifications & alerts
Order updates, appointment reminders, approvals and announcements sent on time.
- Template messages approved by Meta
- Scheduled and event-based
AI answers from your documents
An assistant that answers from your policies, FAQs and product data in English, Hindi, Marathi and more.
- Grounded in your content
- Hands over to a person when needed
Admin panel & reports
See every conversation, request and agent action, with exports and dashboards.
- Shared inbox for your team
- Daily and monthly reports
See it working
Built around the questions your customers actually ask
Three common flows we deliver.
A
Acme Dealer Desk
Verified business · online
Verified business · online
Order status09:14
Please share your dealer code.09:14
DL-204109:14
3 open orders:
• ORD-48213 · Dispatched
• ORD-48240 · Packing
• ORD-48251 · Awaiting payment09:15
• ORD-48213 · Dispatched
• ORD-48240 · Packing
• ORD-48251 · Awaiting payment09:15
Step 01 of 03
Dealer order status
Dealers check order status, invoices and scheme points without calling your sales office.
- Dealer code verification
- Invoice PDF on request
- Scheme points and tiers
C
Citizen Help Desk
Verified business · online
Verified business · online
माझा अर्ज कुठे आहे?11:20
कृपया अर्ज क्रमांक पाठवा.11:20
APC-2026-1184211:21
अर्ज APC-2026-11842: बँकेकडे पाठवला
पुढील पायरी: बँक मंजुरी (७ दिवस)11:21
पुढील पायरी: बँक मंजुरी (७ दिवस)11:21
Step 02 of 03
Application tracking
Applicants check where their application is and what documents are missing.
- Application number lookup
- Missing document alerts
- Human hand-off for complex cases
C
CityCare Diagnostics
Verified business · online
Verified business · online
Your report for CBC and Lipid Profile is ready. Reply REPORT to receive the PDF.08:02
REPORT08:05
📄 Report_PT88213.pdf
Book a follow-up with Dr. Mehta? Reply BOOK.08:05
Book a follow-up with Dr. Mehta? Reply BOOK.08:05
Step 03 of 03
Patient reports & appointments
Patients book appointments, get reports and reminders on WhatsApp.
- Appointment booking
- Report PDF delivery
- Medicine reminders
Try it
Try a WhatsApp service desk right now
Tap through a real flow with sample data.
A
Acme Dealer Desk
Interactive demo · sample data
Interactive demo · sample data
Tap a button to try the flow. Your version connects to your own ERP, CRM or portal.
Industry examples
Where WhatsApp Chatbots pays back, by industry
Typical projects and where the return comes from. In the free audit we estimate it for your own volumes and processes.
Manufacturing & dealer networks
Dealer self-service desk
Sales coordinators spend the day answering dealers about order status, invoices and scheme points.
What we build
- Order and dispatch status from your ERP
- Invoice PDF and ledger on request
- Scheme points, tiers and warranty registration
Where the ROI comes from
- Fewer coordinator calls per dealer
- Faster payments through links in the chat
- More dealers using schemes they can now see
Track: Calls per dealer per month · days sales outstanding
Hospitals & diagnostics
Patient reports and appointments on WhatsApp
Front desks are flooded with calls for report status and appointment changes, and no-shows waste slots.
What we build
- Report PDF delivery when ready
- Booking, rescheduling and reminders
- Bill payment links and receipts
Where the ROI comes from
- Fewer front-desk calls
- Fewer no-shows with automatic reminders
- Faster report collection
Track: No-show rate · front-desk call volumeRelated case: BMD & Sattvam
Real estate developers
Buyer updates and milestone collections
Buyers call for payment schedules and construction progress; demand letters go out by email and get missed.
What we build
- Payment milestones and demand letters
- Construction photo updates by tower
- Site-visit booking for new leads
Where the ROI comes from
- Milestone payments collected sooner
- Fewer buyer escalation calls
- More site visits from the same leads
Track: Days of collection delay · site visits bookedRelated case: ABH & Bhavik
Lending, NBFCs & co-op banks
Application status and document collection
Applicants call branches for status and send documents piecemeal, so files sit incomplete.
What we build
- Application status by number
- Document checklist with reminders
- EMI reminders and payment links
Where the ROI comes from
- Complete files reach credit teams faster
- Fewer branch calls
- Fewer missed EMIs
Track: Days to complete a file · EMI bounce rateRelated case: OfferMeLoan
Industries
Where it works best
WhatsApp service desks for organisations with many customers, members or partners asking the same things.
Manufacturers & dealer networks
Order status, schemes, warranty registration and reward points for dealers and contractors.
Hospitals & diagnostics
Appointments, reports, bills and reminders for patients.
Schools & education groups
Admissions, fees, attendance and exam alerts for parents.
Finance, insurance & co-op banks
Application status, EMI reminders and document collection.
Real estate developers
Payment milestones, demand letters and construction updates for buyers.
Government & public sector
Scheme information, application tracking and grievances for citizens.
Comparison
Involve vs WhatsApp tools and chatbots
How we compare with the usual options.
| Involve WhatsApp Desk | Wati / Interakt / AiSensy | Meta Business AI (free) | Generic chatbot builders | |
|---|---|---|---|---|
| Live data from your ERP, CRM or portal | Standard integrations | Custom work needed | ||
| Flows built for your process | Template flows | |||
| Document collection and checks | Basic | Basic | ||
| Answers from your own documents | Add-on | General business info | Varies | |
| Indian languages | Limited | Varies | ||
| Built, changed and supported by a team | Self-serve | |||
| Pricing model | Setup + monthly plan | Subscription + messages | Free | Subscription |
Based on publicly available information as of November 2026. Features and pricing vary by plan and partner.
Only at
Involve
Involve
The Involve AIM Framework
Audit. Implement. Manage.How we deliver WhatsApp Chatbots
The check every project should pass before money is spent. AIM makes sure you pick the right project, at the right scope and cost, and that someone is accountable for it after go-live.
AStep 1
Audit
Week 1 · free call + 3–5 day reviewWe review your current systems, processes, data, licences and costs, then show what to fix, what to keep and what not to buy.
- Process and system walkthrough
- Gaps, risks and wasted spend
- Ranked roadmap with effort and impact
You getWritten audit report and fixed quote
IStep 2
Implement
Fixed scope and timelineOur in-house team configures, builds, integrates and migrates, in weekly releases you can see and test.
- Setup, build and integrations
- Data migration and testing
- Training and go-live support
You getWorking system, documentation and training
MStep 3
Manage
Monthly planWe stay on after launch: monitoring, fixes, changes, updates and advice, with a named team and a monthly report.
- Monitoring, support and fixes
- Small changes and improvements every month
- Quarterly review and advisory
You getMonthly report and a team that knows your setup
45%
average budget overrun on large IT projects, which also deliver 56% less value than planned. Source: McKinsey & University of Oxford
Why start every project with AIM
Most overruns start before the first line of code: the wrong tool, a vague scope or no owner after launch. The audit catches those for free.
Five questions AIM answers before you spend1Is this the right problem to solve first?2Buy, configure or build?3What will it really cost, all in?4What can go wrong, and how do we avoid it?5Who runs it after go-live?
Know the cost before you commit
A fixed scope and quote come out of the audit, not halfway through the project.
Vendor-neutral advice
We recommend what fits, including tools we don't sell, or doing nothing.
A report you keep
The audit report is yours to use with any vendor, no obligation.
Right project first
Work is ranked by payback, so the first project earns its keep.
One team end to end
The people who audit are the people who build and support it.
Value after go-live
Monthly reviews keep systems used, improved and worth what you pay.
The audit is free, takes 3–5 business days and the report is yours to keep.
How it works
From first call to go-live
A fixed plan, written down before work starts.
Discovery call
Your top questions and systems
Flow design
Conversations mapped and approved
Meta setup
Number, templates and verification
Integration
Connect your ERP, CRM or portal
Test & train
Pilot with real users
Go live & support
Reports, changes, yearly support
Packages
Choose how to start
Every package is quoted at a fixed price after a short requirement call.
Start
Service Desk Starter
One main flow live in 3–4 weeks.
- 1 core flow (e.g. status lookup)
- FAQ answers from your content
- Admin panel and inbox
- Meta setup and templates
- Training and 30 days hypercare
Most chosen
Service Desk Pro
Several flows connected to your systems.
- Up to 4 flows
- Integration with your ERP, CRM or portal
- Document collection and payments
- Multilingual AI assistant
- Reports and yearly support
Large teams
Enterprise Service Desk
For high volumes and multiple departments.
- Unlimited flows and departments
- Role-based access and audit trail
- Dedicated server or your cloud
- SLA-based support
- Custom reports
Technology
Tools and standards we work with
WhatsApp Business PlatformOfficial Meta Cloud API
LaravelAdmin panel and integrations
n8nWorkflow automation
Claude & OpenAI modelsAI answers from your content
Microsoft Power BIDashboards and reports
Razorpay & StripePayment links
Estimate your project
Estimate your WhatsApp Chatbots: hours, cost and savings
Most companies only share a price after several calls. Here you see the hours, our hourly rate and what the same work costs elsewhere, before you talk to anyone.
Indicative estimate. Market rates: Clutch 2026 averages for custom software development (India $25–$49/hour, US $50–$99/hour); large consultancies often charge $100+/hour. Your fixed quote follows a free audit call. Licences and third-party fees are billed separately by the vendor.
Real work, not stock images
Screens from projects we built and run
Taken from live client systems. Client data is masked. Open any project to see the problem, what we built and the result.
Case studies
Work we have delivered
Real projects from our clients and products, with the problem, what we built and the outcome.
APAMVM
Government & Public Sector
Annasaheb Patil Arthik Magas Vikas Mahamandal
Maharashtra state corporation
Centralized eHRMS with geo-location employee tracking, transport-linked payroll calculation, AI WhatsApp chatbot handling citizen queries with human hand-off, and Microsoft Power BI/Copilot analytics.
25,000+Citizen Queries Handled
Read case study 
BMD & Sattvam
Healthcare
BMD Counseling & Sattvam Ayurveda
Healthcare and wellness
n8n WhatsApp automation for patient consultation scheduling, recurring medicine reminders, and clinical operations.
3xConsultation Capacity
Read case study 
ABH & Bhavik
Real Estate & Construction
ABH Developers & Bhavik Group
Real estate developers
Microsoft and n8n lead automation improving lead volume, site visit scheduling, and operations response speed.
42%Faster Milestone Recovery
Read case study 
Roam Communications
TelecomInvolve product
Roam Communications Limited
Involve group company
Global telecom distribution and eSIM provisioning portal powered by Claude AI automated customer classification and GoHighLevel CRM workflows.
24/7AI Automated Triage
Read case study 
GoZero
D2C & eCommerce
Go Zero (Shark Tank India)
D2C food brand, India
Centralized enterprise ERP rollout unifying quick-commerce and marketplace integrations across Blinkit, Zepto, Instamart, Shiprocket, and automated WhatsApp alerting.
~70%Fewer Manual Errors
Read case study 
OfferMeLoan
Financial Services
OfferMeLoan
Fintech lending marketplace, India
Fintech lending marketplace connecting retail borrowers, direct selling agents (DSAs), and banking institutions with automated eligibility matching.
3x FasterPre-Approval Cycles
Read case study Real people, in-house
The team you will actually work with
No hand-offs to freelancers. The people below lead the audit, the build and the support, from our Nashik office.
Meet the full team
NK
SK
UW
MR
NC30DAYS
FREE HYPERCAREThe Involve Promise
Six commitments, in writing, before you sign
They are part of every proposal for WhatsApp Chatbots. After go-live you also get 30 days of free hypercare: anything we built that does not work as agreed is fixed at no cost.
Fixed quote, no surprise bills
The price in your signed scope is what you pay. Any change needs your written approval first.
A free audit you can keep
The written audit summary is yours to use with any vendor, with no obligation to hire us.
Progress you can see every week
Weekly demos and a written update, so you always know what is done and what is next.
Your code and data, always yours
Full source and data export at any time. No lock-in, no hostage hosting.
Replies within one business day
Every message answered within one business day, with faster response times on Manage plans.
NDA before you share anything
We sign your NDA, or ours, before we see your systems or data.
Written into every proposal and contractBook a free audit call
Free audit call
Find out which WhatsApp flows will save your team the most time
A short call to understand your process. You get a written scope, timeline and fixed quote.
- Your top 5 repeat questions
- Which systems to connect
- Timeline and fixed quote
FAQs
WhatsApp Service Desk FAQs
How is this different from Wati, Interakt or AiSensy?
Those are self-serve tools for broadcasts and simple chat flows. We build a service desk around your own systems: live status from your ERP or portal, document checks, payments and reports, owned by you and supported by our team.
What about Meta's free Business AI?
Meta's free assistant answers general questions and bookings. It cannot look up your orders, applications or invoices in your own systems. That is the part we build.
Do we need the WhatsApp Business API?
Yes. We set up your official WhatsApp Business account, verify your number and get your message templates approved by Meta.
Who pays for WhatsApp messages?
Meta charges per message type. You pay Meta directly at their published rates, with no markup from us.
Can it reply in Indian languages?
Yes. We set up answers and menus in English, Hindi, Marathi and other languages your customers use.
Can our team take over a chat?
Yes. Any conversation can be handed to a person in the shared inbox, with the full history visible.
How long does it take?
A starter flow goes live in about 3–4 weeks. Larger projects with several integrations take 6–10 weeks.
What does support include?
Monitoring, template changes, small flow updates, Meta policy updates and help for your team, under a yearly support plan.
Why Involve Technologies
Why businesses choose Involve Technologies
Software, AI and platforms are only half of it. The other half is the team that sets them up for your business and keeps them running.
One accountable team
We audit, build, migrate, train and support. You deal with one team from first call to monthly support.
In-house engineers
Our own developers customise and extend what we deliver, so changes do not wait on an outside vendor.
Fixed-scope quotes
Scope, timeline and monthly plan are written down before work starts.
Training in your language
Hands-on training for admins and staff in English, Hindi and Marathi.
Your data, your control
Dedicated environments, backups and full data export whenever you need it.
Support after go-live
A monthly Manage plan with a named team that knows your setup.
ISO 9001:2015Certified quality management for every delivery
CMMI Level 3Defined, repeatable engineering processes
Microsoft · Zoho · SalesforceRegistered partner of all three
India · UK · UAEOffices in Nashik, London and Dubai
Get in touch
Let's talk about Custom WhatsApp Chatbots
Tell us what you need in four quick steps. You get a reply from a consultant, not an auto-responder.
- Free 45-minute discovery call
- Indicative quote on the call
- Mutual NDA on request
Involve Digital Technologies Pvt. Ltd. team@involvetechnologies.com · +91 90963 02211Nashik, India · London, UK · Dubai, UAE