AI Products

PromptEngage: WhatsApp Marketing Engine

WhatsApp integration product connecting Meta, Wati, Interakt, and WhatChimp into a single centralized routing layer for CRM triggers.

WhatsApp Service Desk

Project factsInvolve product

ClientPromptEngage.comProfileInvolve-built productIndustryAI ProductsServicesBuilt by Involve, WhatsApp Service DeskTechnologyMeta Cloud API, Wati, Interakt, Node.js, Redis

50K/MinHigh-Throughput Routing

4 GatewaysAutomated Failover

99.9%Webhook Delivery SLA

Inside the project

Screens from the PromptEngage system

Real screens from the delivered system. Sensitive client data is masked.

About the client

PromptEngage.com is an enterprise WhatsApp campaign management and customer conversational engagement platform for retail brands and marketing agencies.

The challenge

Standard WhatsApp BSP gateways suffered queue congestion during holiday promotional flash sales, resulting in delayed notifications and lost customer conversions.

What we built

Involve Technologies architected a distributed messaging cluster capable of dispatching 50,000+ messages per minute with multi-gateway failover, dynamic template variables, and real-time webhook tracking.

Distributed message queue engine handling 50,000+ messages per minute
Dynamic template personalization engine supporting rich media and interactive buttons
Automated multi-gateway failover ensuring zero dropped notifications
Sub-second webhook processing for delivery, read receipts, and user replies
Audience segmentation and contact tagging with CRM synchronization
Real-time analytics dashboard tracking campaign ROI and conversion funnels

The result

Guaranteed 99.9% delivery SLA during peak marketing events, supported 50k messages per minute throughput, and drove a 4x increase in campaign click-through rates.

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