Courier management software to book, track and deliver every package
Run parcel booking, self-service tracking, freight, fleet, drivers and support from one system, so your team spends less time chasing updates and more time delivering.
- “Where is my parcel?” calls all day
- Failed deliveries and repeat trips
- Freight and COD reconciled by hand
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48213 | Nashik → Pune | $12 | In transit |
| SW-48214 | Nashik local | $4 | Delivered |
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
| SW-48216 | Nashik → Surat | $14 | Returned |
“Where is my parcel?” calls, failed deliveries and manual billing
Customers expect live updates. Without them, your team spends the day on status calls while drivers make repeat trips.
of customers rate an immediate reply as important; 60% say immediate means 10 minutes or less
Source: HubSpot ResearchA courier handling 2,000 parcels a day
Assumptions
- 10% of parcels generate a status call
- 3 minutes of staff time per call
- 26 working days a month
Run your courier & delivery business on one system
What changes with Involve Courier Management.
All 14 modules connected, no separate tools.
One login, one database, every location.
Know what is happening today, not at month end.
No per-user fees as you grow.
Staff and managers work from their phones.
Our team configures, trains and supports you.
See Courier Management before you talk to anyone
Click through the main modules. Then book a live demo and we will show them working on your own process.
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48213 | Nashik → Pune | $12 | In transit |
| SW-48214 | Nashik local | $4 | Delivered |
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
| SW-48216 | Nashik → Surat | $14 | Returned |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48214 | Nashik local | $4 | Delivered |
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
| SW-48216 | Nashik → Surat | $14 | Returned |
| SW-48217 | Nashik local | $4 | Delivered |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
| SW-48216 | Nashik → Surat | $14 | Returned |
| SW-48217 | Nashik local | $4 | Delivered |
| SW-48213 | Nashik → Pune | $12 | In transit |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
| SW-48216 | Nashik → Surat | $14 | Returned |
| SW-48217 | Nashik local | $4 | Delivered |
| SW-48213 | Nashik → Pune | $12 | In transit |
| SW-48214 | Nashik local | $4 | Delivered |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48216 | Nashik → Surat | $14 | Returned |
| SW-48217 | Nashik local | $4 | Delivered |
| SW-48213 | Nashik → Pune | $12 | In transit |
| SW-48214 | Nashik local | $4 | Delivered |
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48217 | Nashik local | $4 | Delivered |
| SW-48213 | Nashik → Pune | $12 | In transit |
| SW-48214 | Nashik local | $4 | Delivered |
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48213 | Nashik → Pune | $12 | In transit |
| SW-48214 | Nashik local | $4 | Delivered |
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
| SW-48216 | Nashik → Surat | $14 | Returned |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48214 | Nashik local | $4 | Delivered |
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
| SW-48216 | Nashik → Surat | $14 | Returned |
| SW-48217 | Nashik local | $4 | Delivered |
Counter, phone and online bookings captured with sender, receiver, package weight and dimensions, service type and branch, with an automatic tracking ID.
- Unique tracking IDs
- Package specifications
- Approval for online requests
Every parcel's lifecycle from creation to delivery, with status changes that email the customer automatically.
- Custom tracking stages
- Branch transfers and returns
- Automatic customer emails
Payments linked to each parcel with amount calculation, receipts and pending-to-cleared tracking.
- Payment per tracking ID
- Receipt uploads
- Revenue dashboard
Freight customers and shipping requests by land, air, sea or rail, with containers and invoices.
- Multi-mode freight
- Container records
- Freight invoices
Vehicles, drivers, fuel entries, maintenance, insurance and trip log books for every van and bike.
- Vehicle and driver records
- Fuel and maintenance costs
- Trip logs
Customer complaints become tickets with categories, statuses and response times, plus star-rated feedback.
- Ticket categories
- Response time tracking
- Customer ratings
Courier software built for every delivery business
From two-van local couriers to multi-branch freight operators, it adapts to the way your parcels move.
A seamless courier workflow
Every parcel from booking to doorstep, with courier, freight and fleet work in one system your whole team sees.
Shipment booking
Counter, phone or online
Pickup & packing
Agent collects, parcel packed
Freight & transit
Land, air, sea or rail
Fleet dispatch
Driver and vehicle on route
Delivered & paid
Status closed, payment logged
Tracking & feedback
Tracking page, chat, ratings
Swap daily delivery chaos for one system
Growing couriers rarely struggle with the driving. They struggle with everything around it: scattered bookings, “where is my package?” calls, unpaid charges, vehicle costs and driver records.
| Without a system | With Involve ShipSuite | Module |
|---|---|---|
| Bookings arrive by phone, chat and walk-in, and some are never written down. | Every booking becomes a courier record with its own tracking ID, sender, receiver and package details. | Courier Management |
| Customers call all day to ask where their parcel is. | Customers check status on your tracking page, or message your team on WhatsApp in one tap. | Courier · WhatsApp |
| Delivery charges go unpaid and nobody is sure who owes what. | Every payment is logged against its tracking ID, so paid and pending are always clear. | Courier Management |
| Vans break down mid-route and fuel spend goes unchecked. | Each vehicle keeps its driver, fuel entries, maintenance and expenses on record. | Fleet |
| Rider attendance lives on paper and peak hiring is rushed. | Clock-ins sync from biometric devices, and hiring runs from job post to onboarding. | Biometric · Recruitment |
| Complaints get lost in inboxes and service quality is a guess. | Complaints become tracked tickets, and star ratings show how customers really feel. | Support · Feedback |
Answer “where is my package?” before anyone asks
A clear view of every shipment for customers, and the alerts your team needs to act fast.
Self-service parcel tracking
Customers enter a tracking number on your branded site and follow every stage from pending to delivered.
WhatsApp chat in one tap
A chat widget lets customers message your team directly instead of waiting on hold.
Automatic WhatsApp alerts
Your team gets instant WhatsApp notifications for the events you switch on, like new invoices or feedback.
Tickets and ratings
Each complaint gets a category, status and response time; ratings show where service slips.
Courier management, in detail
The core module runs courier operations from package creation to final delivery, with real-time tracking, payment processing, a customer self-service portal, agent coordination and a customisable public website.
System setup and website
Brand your public courier website with logo, banners, tracking form, service features and an About page with your story and team.
- Homepage with tracking form
- Service feature showcase
- Branches, service types, categories
Complete courier operations
Handle bookings from admin and customers, capture full details and manage the package lifecycle with notifications.
- Approval workflow for requests
- Sender and receiver details
- Status updates with emails
Real-time tracking
Customers track with tracking ID and email on your site; admins see a full timeline per package.
- Self-service tracking portal
- Visual tracking timeline
- Timestamped history
Payments and finance
Payments linked to parcels, receipts stored, statuses synced and revenue shown on dashboards.
- Automatic amount calculation
- Pending and cleared status
- Revenue charts
Courier agents and staff
Agent profiles with branch and service area; active agents appear in the website's team section.
- Route and area assignment
- Workload distribution
- Agent performance
Service agreements
Contracts with delivery timeframes, quality standards and client-specific terms, tracked from active to expired.
- Agreement durations
- Client-specific SLAs
- Rich-text contract details
Drivers on shift, vans road-ready, peak season staffed
Packages leave on time only when the right drivers and vehicles are ready. Attendance, fleet and hiring run in the same software as your shipments.
Staff on shift
clocked in
32 riders on the morning shift · 2 overtime approvals today
Vehicles today
Peak-season hiring
Target: 15 seasonal drivers · 6 interviews today
Sample data
A modern courier website for booking and tracking
A clean, mobile-friendly experience under your own brand. Senders book in three quick steps, and anyone can check a package's status from the tracking form.
- Three-step online booking
- Public tracking form
- Your logo and domain
14 built-in modules. One complete courier system.
Delivery, fleet, team and customer-care modules with no extra module fees.
Courier Management
Bookings, tracking IDs, agents, branches, payments, returns and your own branded courier website.
Freight Management System
Freight customers, land, air, sea or rail requests, containers and invoices.
Fleet
Vehicles, drivers, fuel, maintenance, insurance and trip log books.
Biometric Attendance
Clock-ins, late arrivals and overtime from biometric devices.
Recruitment
Rider and driver jobs, candidates, interviews, offers and onboarding.
Support Ticket
Complaints as tracked tickets with categories, statuses and response times.
Feedback
Star ratings and comments from customers, staff and guests.
WhatsApp API
Automatic WhatsApp alerts for the events you switch on.
WhatsApp Messenger
A chat widget so customers message your team in one tap.
Smart Dashboard Analytics
Live revenue, sales and business performance.
AI Business Advisor
AI recommendations and growth forecasts.
Smart Reports
Reports on shipments, payments, expenses and revenue.
Notice Board
Company announcements, route updates and shift rosters.
Suggestion Box
Anonymous staff suggestions for daily operations.
A clean screen for every desk in your courier business
Simple for counter staff, detailed for dispatchers and clear for owners.
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
| SW-48216 | Nashik → Surat | $14 | Returned |
| SW-48217 | Nashik local | $4 | Delivered |
| SW-48213 | Nashik → Pune | $12 | In transit |
| SW-48214 | Nashik local | $4 | Delivered |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48216 | Nashik → Surat | $14 | Returned |
| SW-48217 | Nashik local | $4 | Delivered |
| SW-48213 | Nashik → Pune | $12 | In transit |
| SW-48214 | Nashik local | $4 | Delivered |
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48217 | Nashik local | $4 | Delivered |
| SW-48213 | Nashik → Pune | $12 | In transit |
| SW-48214 | Nashik local | $4 | Delivered |
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48213 | Nashik → Pune | $12 | In transit |
| SW-48214 | Nashik local | $4 | Delivered |
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
| SW-48216 | Nashik → Surat | $14 | Returned |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48214 | Nashik local | $4 | Delivered |
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
| SW-48216 | Nashik → Surat | $14 | Returned |
| SW-48217 | Nashik local | $4 | Delivered |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
| SW-48216 | Nashik → Surat | $14 | Returned |
| SW-48217 | Nashik local | $4 | Delivered |
| SW-48213 | Nashik → Pune | $12 | In transit |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| FR-0912 | JNPT → Dubai (sea) | $840 | Shipped |
| SW-48216 | Nashik → Surat | $14 | Returned |
| SW-48217 | Nashik local | $4 | Delivered |
| SW-48213 | Nashik → Pune | $12 | In transit |
| SW-48214 | Nashik local | $4 | Delivered |
Updated just now
| Tracking ID | Route | Charge | Status |
|---|---|---|---|
| SW-48216 | Nashik → Surat | $14 | Returned |
| SW-48217 | Nashik local | $4 | Delivered |
| SW-48213 | Nashik → Pune | $12 | In transit |
| SW-48214 | Nashik local | $4 | Delivered |
| SW-48215 | Nashik → Mumbai | $15 | Pickup pending |
SaaS tools, high-end licensed suites, or Courier Management?
Most businesses we meet have tried one of the first two. Here is how they compare.
A separate subscription for CRM, accounts, HR, inventory and support.
- Per-user fees for every tool, rising every year
- Data split across apps that don't talk to each other
- Workarounds in Excel to join it all up
- Nobody owns the whole picture
Large ERP suites from global vendors, set up by big implementation partners.
- High licence and implementation cost before go-live
- Projects that run for many months
- Every change needs a consultant
- Features you pay for and never use
Ready software from Involve, set up around your process and run by our team.
- One system for the whole business
- One price for the whole business, unlimited users
- Live in weeks with a phased rollout
- Changes and support from the team that built it
| Many SaaS tools | High-end licensed suites | Courier Management | |
|---|---|---|---|
| Cost model | Per user, per app, per month | Licences, implementation and yearly maintenance | One price for the business, unlimited users |
| Cost as you grow | Rises with every new user and app | Rises with users, modules and partner days | Stays predictable |
| Fit to your process | You adapt to each tool | Fits after costly customisation | Configured for your process |
| Time to go live | Fast per tool, slow to join up | Often many months | Weeks, phase by phase |
| Data in one place | No, split across tools | Yes | Yes |
| Changes and support | Vendor tickets for each app | Partner consultants, billed by the day | Our in-house team, in your time zone |
| Your branding | No | Limited | Yes |
| Demo before buying | Trials per tool, on your own | Usually a standard sales demo | Guided demo set up around your process |
General comparison of typical approaches, not of a specific vendor.
Involve Courier Management vs the usual options
How we compare with the usual options.
| Involve Courier Management | Generic ERP / accounting | Spreadsheets & WhatsApp groups | |
|---|---|---|---|
| Built for courier & delivery businesss | Needs customisation | ||
| All branches in one system | |||
| Pricing model | Setup + monthly plan, unlimited users | Per user per month | Free, but manual |
| Mobile access for staff | Varies | Chats only | |
| Real-time reports | |||
| Set up and supported by a team | Via partners |
General comparison. Features vary by product and plan.
Live on Courier Management in four simple steps
- 1Book a live demo
30–45 minutes on your process, not a generic tour.
Day 1 - 2We map and configure
Modules, roles, approvals and reports set up for you.
Week 1–2 - 3Migrate and train
Your data moved and checked; every team trained.
Week 2–4 - 4Go live with support
Hypercare after launch, then monthly support.
Week 4+
Screens from projects we built and run
Taken from live client systems. Client data is masked. Open any project to see the problem, what we built and the result.
Work we have delivered
Real projects from our clients and products, with the problem, what we built and the outcome.
GoodLuckTaxiA registered, certified company behind every product
Involve Digital Technologies Private Limited builds, hosts and supports these products from Nashik, with teams for the UK and the UAE.
The team you will actually work with
No hand-offs to freelancers. The people below lead the audit, the build and the support, from our Nashik office.
Meet the full team
NK
SK
UW
MR
NCSix commitments, in writing, before you sign
They are part of every proposal for Courier Management. After go-live you also get 30 days of free hypercare: anything we built that does not work as agreed is fixed at no cost.
The price in your signed scope is what you pay. Any change needs your written approval first.
The written audit summary is yours to use with any vendor, with no obligation to hire us.
Weekly demos and a written update, so you always know what is done and what is next.
Full source and data export at any time. No lock-in, no hostage hosting.
Every message answered within one business day, with faster response times on Manage plans.
We sign your NDA, or ours, before we see your systems or data.
The complete Courier Management Suite, set up and run for you
All 14 modules are included in one suite. Pricing has two simple parts: a one-time setup fee to get you live, and a monthly maintenance plan that keeps everything running. We share a fixed quote after a short requirement call.
One-time setup
Everything needed to launch on your own brand.
- Installation on our managed cloud or your server
- Company, branch, user and role setup
- Your logo, colours and domain
- Data migration from Excel, Tally or your old system
- Team training and go-live support
- Agreed customisation in the project scope
Monthly maintenance
One plan that covers the running costs.
- Domain and SSL certificate
- Cloud hosting with daily backups
- Unlimited users, no per-user fees
- Software updates and security patches
- Priority support by phone, email and WhatsApp
- Uptime and performance monitoring
Customisation and add-ons
When your business needs more.
- New modules, fields, reports and workflows
- Integrations with payments, WhatsApp, Tally or your ERP
- Android and iOS mobile apps
- Dedicated developer hours
Taxes extra. The quote depends on the modules you need, number of branches, data migration and customisation.
See Courier Management working on your process
A 30–45 minute live demo with our product consultant. We start with your needs, show the screens that matter to you and explain how we would customise Courier Management for your business.
- Tell us about your businessYour team, your process and what isn't working today.
- We tailor the demoWe set up the modules and examples that match your work.
- See it live and get a planA walk-through, your questions answered, and a written plan with a fixed quote.
Your courier management software is one click away
One setup to go live, one monthly plan to keep it running. Installed, branded and supported by Involve Technologies.
- One-time setup and training
- Monthly hosting, domain and support
- Unlimited users
- Priority support
Frequently asked questions
Can customers track parcels on our website?
Yes. Your branded website has a tracking form, and customers see every stage with timestamps.
Does it support COD and agent collections?
Yes. Payments are recorded per tracking ID with pending and cleared statuses, so you know exactly what each agent still owes.
Can it handle freight as well as parcels?
Yes. The freight module covers land, air, sea and rail shipments, containers and freight invoices.
Can we print labels and integrate with marketplaces?
Label printing is included. Marketplace and aggregator integrations can be added as customisation.
How is the software priced?
A one-time setup fee covers installation, configuration, branding, data migration and training. After go-live, a monthly maintenance plan covers domain, hosting, SSL, backups, unlimited users, updates and support. We share a fixed quote after a short requirement call.
Is there a per-user charge?
No. Unlimited users are included in the monthly plan, so you can add staff, branches and clients without the bill changing.
Can you customise it to our process?
Yes. Our in-house developers add fields, workflows, reports, integrations and new modules. Customisation is scoped and quoted separately.
Can you move our existing data?
Yes. We migrate masters and opening balances from Excel, Tally or your current system as part of setup, and check the figures with you before go-live.
Who owns our data?
You do. The system runs on a dedicated server for your business on our managed cloud, or on your own server if you prefer, and you can ask for a full export at any time.
How long does it take to go live?
Most standard rollouts go live in 2 to 6 weeks, depending on modules, branches, data migration and customisation. The timeline is fixed in the quote.
Why businesses choose Involve Technologies
Software, AI and platforms are only half of it. The other half is the team that sets them up for your business and keeps them running.
We audit, build, migrate, train and support. You deal with one team from first call to monthly support.
Our own developers customise and extend what we deliver, so changes do not wait on an outside vendor.
Scope, timeline and monthly plan are written down before work starts.
Hands-on training for admins and staff in English, Hindi and Marathi.
Dedicated environments, backups and full data export whenever you need it.
A monthly Manage plan with a named team that knows your setup.
Let's talk about Courier Management Software
Tell us what you need in four quick steps. You get a reply from a consultant, not an auto-responder.
- Free 45-minute discovery call
- Indicative quote on the call
- Mutual NDA on request