Roam Communications: Telco AI & WhatsApp
Global telecom distribution and eSIM provisioning portal powered by Claude AI automated customer classification and GoHighLevel CRM workflows.
Roam CommunicationsScreens from the Roam Communications system
Real screens from the delivered system. Sensitive client data is masked.
Roam Communications Limited is a global mobile connectivity provider delivering eSIM profiles to international travelers. They wanted to automate customer inquiries and eSIM provisioning via messaging.
Support teams were flooded 24/7 with repetitive questions regarding APN settings, data balance checks, and roaming activation across multiple time zones.
Involve Technologies implemented an AI-powered WhatsApp bot integrated with telecom HLR/SM-DP+ APIs and n8n workflows, resolving technical inquiries instantly without human intervention.
- 24/7 AI-powered conversational assistant on WhatsApp Cloud API
- Automated SM-DP+ eSIM profile generation and QR code delivery
- Real-time data plan balance check and instant recharge gateway
- Automated APN configuration troubleshooting based on user handset model
- Seamless live-agent takeover for complex billing inquiries
- CRM conversation logging and customer sentiment analytics
Resolved 85% of incoming customer inquiries autonomously, dropped average resolution time from 45 minutes to 30 seconds, and eliminated night-shift support overhead.
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